Dupoto Terms & Conditions

Effective Date: 15th May 2025
Last Updated: 15th May 2025

These Terms & Conditions (“Terms”) apply to all services, events, resources, and digital content offered by Dupoto, including workshops, camps, digital subscriptions, printed materials, and professional training. By registering for any Dupoto program, you agree to these Terms.

1. Overview

Dupoto is a personal development and enterprise education platform providing:

Student workshops, camps & leadership programs
Educator CPD & facilitator training
Printed and digital resources
School and corporate partnerships

Our services are delivered through licensed experts, partner schools, and our internal team.

2. Registration & Participation

Registration must be completed in full before participation.
For participants under 18, a parent or legal guardian must complete the registration form.
Participation is subject to availability and confirmation by Dupoto or its partners.

3. Behaviour & Conduct

Participants are expected to:

Engage respectfully with peers, mentors, and facilitators
Follow safety guidelines and facilitator instructions
Uphold a collaborative, inclusive learning environment

Dupoto reserves the right to remove any participant whose behaviour disrupts the experience or endangers others. No refunds will be given in such cases.

4. Intellectual Property

All Dupoto content (e.g. frameworks, icons, tools, names, designs, and materials) is protected by intellectual property law.
You may not reproduce, share, adapt, sell, or publicly distribute Dupoto materials without written permission.
Trained and licensed facilitators may use materials as outlined in their signed agreements.

5. Licensing & Facilitator Rights

Only trained individuals who have signed a facilitator or license agreement may deliver Dupoto programs.
Licensed use is bound by scope, territory, duration, and ethical standards outlined in the agreement.
Dupoto reserves the right to revoke licenses in cases of misuse or breach of terms.

6. Digital Access & Subscriptions

Access to Dupoto’s digital platforms and tools is available via subscription or partnership agreements.
Subscriptions are billed monthly, termly, or annually depending on the plan.
Subscriptions may be cancelled at any time; however, no refunds are provided for partial periods after access begins.

7. Payment & Refunds

Payment terms will be outlined clearly at the time of registration or purchase.

For Dupoto Camps and Holiday Programs and workshops, please refer to our Camps Refund Policy below

Unless otherwise stated:

Cancellations 15+ days before a workshop: 50% refund
Cancellations within 14 days: No refund (medical cases considered with documentation)
If Dupoto cancels an event, a full refund or alternative session will be offered

8. Safeguarding

All Dupoto events involving minors follow strict child safeguarding protocols.
All staff and facilitators must comply with relevant safeguarding laws.
Concerns can be reported to elfyn@dupoto.com

9. Media Consent

Photos, video, and testimonials may be collected during Dupoto events for use in marketing, social media, and promotional content.
Minors will only be photographed or filmed with prior written parental or guardian consent, obtained during registration.
Consent can be withdrawn at any time by emailing elfyn@dupoto.com

10. Data Protection

Dupoto is fully GDPR-compliant.
Personal data is used only for the purpose of delivering services and communicating with you.
Data will not be sold or shared with third parties for marketing purposes.
All participants may request access, correction, or deletion of their data by contacting us.

11. Liability

Dupoto and its partners are not responsible for any personal property lost or damaged during events.
We are not liable for injuries or accidents resulting from non-compliance with safety guidelines.
In case of force majeure (natural disaster, pandemic, etc.), Dupoto may cancel or reschedule services with reasonable notice.

12. Changes to Services

Dupoto reserves the right to:

Modify, postpone, or cancel events or digital services as needed
Change pricing or content access with reasonable notice
Update these Terms & Conditions from time to time

13. Governing Law

These Terms are governed by the laws of:

The United Arab Emirates, for services delivered in the GCC
The United Kingdom, for services delivered in the UK and Europe

Disputes will be resolved under the appropriate legal jurisdiction.

Dupoto Camps & workshops – Cancellation & Refund Policy

Effective from May 2025

At Dupoto, our camps are designed to spark growth, connection, and real-world learning. Each place is carefully planned around capacity, staffing, and resources, so when bookings change, it affects the full experience. This policy is here to keep things fair for families and for us, while keeping the focus on delivering a powerful, purposeful camp for every young person who joins.

Cancelling a Booking

We understand that plans can change. If you need to cancel your child’s place at camp, here’s how we handle it:

More than 14 days before camp:

We can refund 50% of the total camp fee.

14 days or fewer before camp:

We won’t be able to issue a refund, as everything will have already been confirmed and resources allocated.

If your child is unwell:

We follow our Health & Sickness Policy for cases related to illness, please refer to that guidance or get in touch.

If Dupoto Cancels

In the rare case that we have to cancel the camp due to an unexpected issue (like extreme weather, a safety concern, or a venue change), we will refund all fees paid in full.

Swapping a Spot

Need to pass your place on to another child? That’s no problem—as long as we receive the request at least two weeks before the camp starts, we’ll do our best to help. An admin fee of AED 100 applies.

How to Request Changes

All cancellations or changes must be emailed to us directly at elfyn@dupoto.com. We’ll use the date of your email to determine what refund or transfer applies.

Emergencies and Unusual Situations

We get it, life throws curveballs. If there’s a genuine emergency, we’ll look at things case-by-case. Supporting documents (like a doctor’s note) may be required for any exception.

By booking a Dupoto Camp, you confirm that you’ve read and accepted this policy.

Need support or clarity? Email elfyn@dupoto.com and we’ll be happy to help.